Store PoliciesSTORE POLICIES INFORMATION
* Secure Shopper Guarantee: 100% Guaranteed safe shopping. Find our policy information here.
* Return Policy: We strive to ensure your satisfaction. Find out our policy if you need to return something.
* Sales Tax Policy: Find out more about this policy here.
* Pricing and Availability Policy: Find out about our policy here.
* Errors and Omissions Policy: Learn what happens if an error occurs.
* Coupons, Promotions and Rebates: Find out about our policies here.
WavePlumbing.com has created this privacy statement in order to demonstrate our firm commitment to individual privacy. The following discloses our information - gathering and dissemination practices for this site.
Personal Info & Its Use
The customer's contact information is used to contact the visitor when necessary regarding orders or inquiries. WavePlumbing.com also allows any customer to create an account with WavePlumbing.com. This allows the user to simplify his or her purchase process on our website. All the information that a customer may supply when creating an account will be held in the strictest confidence. It will be used simply to manage the payment of orders and the shipping of the order.
WavePlumbing.com does not share any private information or financial information about its customers with any outside company or agency unless required by law.
Financial information that is collected is used to bill customers for products and services. Demographic and profile data may also be collected at our site. We use this data to tailor the visitors' experience at our site, showing them content that we think they might be interested in and displaying the content according to their preferences. This is designed to enhance the shopping experience. Our site uses an order form for customers to request information, products, and services. We collect visitors' contact information (like their e-mail address), financial information (like their account or credit card numbers). We may also collect demographic information (like their zip code, or age). We may, at times, use the demographic information we gathered as a marketing or promotional tool. When we do that, we will make sure it remains entirely anonymous.
Our site provides users the opportunity to opt out of receiving communications from us and our partners at the point where we request information about the visitor. Users may opt-out of receiving future mailings at any time.
Links Pages at WavePlumbing.com may contain links to other sites. WavePlumbing.com is not responsible for the privacy practices or the content of such web sites.
We want you to be completely satisfied with your purchase. If you find that you need to return an item, please review the complete details of our return policy below to determine if any special return conditions apply. Items may be returned within 30 days of the ship date for a refund. If you would like to replace the item you have returned, please place a new order. While most items are returnable, they are subject to the following guidelines:
Order Cancellation Policy
You may cancel your order, for any reason, and receive a full refund on the same day that it was ordered if shipment hasn't occurred. Typically, most orders are shipped the same day they are received. Our customer service representatives can inform you of the status of your order and advise you whether or not the order can be cancelled for a full refund. Once an item is shipped by either us or the manufacturer the terms of our Returns policy will take effect.
There is a 25% restocking fee plus all shipping charges on merchandise returned/exchanged for any reason other than a product defect or damage. If the product received is defective or damaged, Wave Plumbing will replace the item and incur all shipping charges.
Defective, Damaged or Mis-shipped Items
You will receive a refund for the item(s) and shipping and handling costs for defective, damaged or mis-shipped items. For all other items, shipping and handling costs cannot be refunded. (Note: Return shipping cost refunds are calculated using the lowest cost shipping method. Items returned via expedited shipping methods will only be refunded an amount equal to the lowest cost shipping method).
Wrong Products Received
If you are shipped a different product than you ordered, please contact us via email or 888-875-WAVE within 48 hours of receiving the product. We will provide an RGA number and instructions on how and where to ship them back. You will be charged for the replacement order and credited in full upon receipt and inspection of the original order. Or, you may choose to wait until we receive the incorrect item and issue credit before placing the new order.
If the product you receive has manufacturing defects, contact us at or call 888-875-WAVE within 24 hours of receiving the product and Wave Plumbing will replace the item. Wave Plumbing does not assume responsibility for any peripheral costs that you may incur because of a damaged or defective item. We will issue an RGA and give instructions to ship the product back to us. Products returned as defective which are found not to be defective are subject to a 25% handling charge. If the item is a non-returnable item, no credit will be issued for the return of the product. The customer will be responsible for shipping charges going back to the customer.
Proper Conditions for Return and Credit
Returned merchandise must be in new condition with its original packing and accessories intact or it may be subject to a restocking fee. Please inspect the item carefully PRIOR TO SIGNING FOR IT. If the item is incorrect or damaged refuse the delivery and you will receive a full refund. Once the item has been accepted it will be assumed to be correct and in good working condition. Any issues that arise after the item is signed for must be resolved through the manufacturers warranty.
Return Authorization (RA)
To request a Return Authorization Number (RA#) for an item, please contact us at 888-875-WAVE. Please mention your order number (if you know it) to process a return request for the item within the return period stated above. We will issue an RA Number and please be sure to write this number on the outside of box that you are returning. Returns/Exchanges will not be accepted after 30 days from when you receive your shipment. Returns will not be accepted without a RA number. RA numbers will expire after 10 days, and the item will not be accepted if it is returned after that time frame. Please include the RA number on the outside of the shipping package. (Please do not write directly on the manufacturer's box).
Returning an item(s) may change or void coupon discounts or refunds currently appearing on an order. For your protection, please send your return prepaid via a shipping service that can be tracked, such as UPS. Please be sure to keep your receipt. We cannot guarantee refunds for returns sent via a non-trackable method. Credits are processed upon confirmation of the return by our suppliers. Please allow up to two billing cycles for the return credit to appear on your credit card statement. If credit cannot be issued to your credit card, a store credit will be issued.
We are not responsible or liable for any expenses incurred as a result of installation of product or defective design, workmanship or materials. Wave Plumbing liability is limited to the replacement of the merchandise.
Under NO circumstances will Wave Plumbing be responsible for consequential damages or labor costs due to any failure of products.
SALES TAX POLICY
Appropriate sales tax is calculated during the order check out process and is based on existing local, state and federal laws. Any taxes imposed will be specified in your cart prior to submitting your order. Sales Tax only in Arizona.
PRICING AND AVAILABILITY POLICY
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. WavePlumbing.com reserves the right to accept or decline your order for any reason at any time. WavePlumbing.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders must be paid in U.S. denomination and must obtain verification pre-approval with an acceptable method of payment. We may require additional verifications or information before accepting any order. If additional information is necessary, we will contact you via email at the email address provided on your order or call. Shipping and delivery time frames quoted on the site will not begin until appropriate approval and verification of your order has been obtained.
On occasion, your order may be out of stock. In this event, WavePlumbing.com will notify you via email with the status of your order. If the expected delivery date of the item is within 30 days, WavePlumbing.com will place your order on back order and notify you when it ships. If you wish to cancel your order while on backorder status, please see our Cancellation Policy. If the expected delivery date of the item is greater than 30 days, WavePlumbing.com will notify you that the order has been canceled due to an out of stock status. Most notifications will take place via email.
ERRORS AND OMISSIONS POLICY
In the event a product is listed at an incorrect price due to a display or typographical error, or an error in pricing information received from our suppliers, or store partners, WavePlumbing.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. WavePlumbing.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, WavePlumbing.com shall immediately issue a credit to your credit card account in the amount of your original charge.
COUPONS, PROMOTIONS AND REBATES
From time to time, WavePlumbing.com offers discounts to its customers. The coupons are simple to use and are usually based on a minimum dollar purchase or maximum discount applied. Coupons can be redeemed during the order process, it's easy!!
1. During the order process, enter your coupon code where prompted.
2. See the discount applied on your order total at the end of your ordering process. It's that simple!
Coupon and Promotion Policies
* One coupon per customer.
* Coupons are not valid with any other coupon offer, shipping offer or promotion. If you enter two coupon codes, our system will accept whichever coupon you entered last.
* Coupons and Promotions are issued with expiration dates, while supplies last.
* Each coupon has different requirements and discounts. Dollar-off coupons have minimum purchase amounts in product. Percentage-off and shipping coupons have maximum dollar values. All requirements must be met to receive your discount.
* Some coupons are valid only in certain stores and / or on certain products.
* Coupons cannot be replaced if the code is lost or stolen.
* Dollar-off or percentage-off coupons are applied to the merchandise subtotal, before any shipping charges or taxes have been applied.
* If you cancel or return item(s), this may change or void coupon discounts applied to your order. This happens when the cancellation or return causes the merchandise subtotal (before any shipping charges or taxes have been applied) to fall below the minimum requirement.
* If you return an item that was purchased with a coupon, you will be refunded only for the amount you paid (that is, the price of the item, less the coupon value).
* Shipping Coupons and Promotions are not valid in Alaska, Hawaii or Puerto Rico.
* Refurbished item promotions are available in limited quantities only. If an item is damaged, please see the Return Policy for more details. In some cases, quantities may not be available to reorder since items are available in limited quantity.
Rebate forms provided for viewing purposes only. Your actual rebate form will be enclosed with the product when delivered. We are not responsible for acceptance or decline of your rebate submission.